Water Meter Issue and Slow Defect Rectification

Any meeting among a group of peoples to resolve problems should be done in an open,  sincere and practical manner. It is highly disgusting to have one party who is learned and in the know to mislead other parties.

This instance occurred during a meeting with Sentosa Restu (TALAM) senior managers on the issue of individual water meter for all units. The Senior Manager of Sentosa Restu (TALAM) specifically told me that individual water meter is not permitted for serviced apartment. BULLSHIT. 

I have the letter from SYABAS to prove him wrong.. SYABAS has also sent me the procedures to migrate to individual water meter. The Management Corporation should handle this.

This issue was deliberated at length with the ex-Senior Manager of Sentosa Restu (TALAM), Mr. Michael Koh, Kinrara ADUN, Majlis Perbandaran Subang Jaya and Syabas. There is no issue of individual water meter for the entire Komplek Suria Kinrara, provided the Joint Management Corporation and all the owners/residents agree to individual water meter.  Why should the apartment owners/residents be compelled to pay water at commercial rate, if SYABAS is prepared to grant separate and individual water meters. On top of this, individual apartment owner in Selangor is eligible for the FREE RM20.00 water per month.

With the BULK meter, you cannot enjoy FREE water and residential rates.

For the information of the Management Corporation, in the event of non payment of water bill or for whatever reasons, the Management Corporation has no legal rights to disconnect the water supply to individual unit. This is the law and there is a legal precedent. The Management Corporation can be sued, if it acted otherwise.

The Management Corporation must take note of this to avoid any litigation. The Management Corporation should also free itself from the burden of billing and collecting water charges and focus on providing good services to the owners/residents. The level of services provided by the Management Corporation need improvement.

Bearing in mind that the owners/residents have every right to boot the Management Corporation out and appoint a new corporation to manage the property.

The second major issue facing the owners/residents is the defect rectification. Lots of promises were made by the Senior Manager of Sentosa Restu(TALAM), but little or very slow action is seen. They are simply dragging their feet. They are passing the buck. As far as the owners/residents are concerned, the responsibilities rest with the developer. FULL STOP. Many owners/residents have moved in and they have to live with the defects and the disruption to their routines, whenever the workman needs to enter their premises.  There is also the problem of owners/residents working and the place is locked during daytime on weekdays. So, is the developer going to carry out rectification work on week-end or at night?  If not, how do you expect the execution of the rectification of defects

This is the first project, out of the many developers that I have encountered, that took such a long time to rectify defects. Usually, defects are rectified between 14 to 30 days of filing complaints. This show how committed is Sentosa Restur(TALAM) in discharging their obligations and their degree of Social Responsibilities.